Practice Area · 08

IT Law and Data Protection

We take a process-oriented approach to managing the legal risks of digital activities and achieving personal data compliance.

The processing of personal data, e-commerce activities and online content create increasing legal responsibilities for both companies and individuals.

We support needs in the field of information technology, from compliance with the Turkish Personal Data Protection Law (KVKK) and data breach procedures to the removal of online content and software and licence agreements.

Scope of Services

What we do in this area

  • 01 KVKK compliance, privacy notices and policies
  • 02 Data breach notifications and proceedings before the Personal Data Protection Board
  • 03 Removal of online content and access blocking
  • 04 E-commerce regulatory compliance and distance sales agreements
  • 05 Software, licence and service agreements
  • 06 Criminal complaints and proceedings concerning cybercrime
Part 1

Data protection and data subject rights

Within what period must the data controller respond to an application?

Under Article 13 of the Act, the data controller must conclude the requests contained in the application free of charge, depending on their nature, as soon as possible and within thirty days at the latest. If the transaction requires an additional cost, the fee set out in the tariff may be charged.

If the application is rejected, the response given is found insufficient, or no response is given within the period, a complaint may be filed with the Board.

Under Article 14 of the Act, this complaint must be filed within thirty days of learning of the response, and in any event within sixty days of the date of the application. Missing these periods forecloses the right to complain.

How can personal data be transferred abroad?

Under Article 9 of the Act, personal data may be transferred abroad if one of the conditions set out in Articles 5 and 6 exists, and there is an adequacy decision regarding the destination country, sectors within that country, or international organisations.

Where no adequacy decision exists, reliance on one of the appropriate safeguards, such as standard contractual clauses, binding corporate rules, an undertaking, or an international agreement, is required. The data subject must also have the means to seek their rights.

This framework requires a separate compliance effort for companies using cloud services and intra-group data sharing. The basis on which the transfer is made must be documented.

How are a privacy notice and explicit consent prepared?

The duty to inform must be fulfilled before data is processed and is independent of obtaining consent. The notice must include the identity of the data controller, the purposes of processing, the transfer, and the legal basis.

Explicit consent must be given in relation to a specific matter, based on information, and expressed with free will. Making the provision of a service conditional on consent may render the consent invalid.

Where a legal basis other than consent exists, reliance on that basis is preferred over obtaining consent. Collecting unnecessary consent increases compliance risk.

Part 2

Controller obligations and compliance

Are registration with VERBIS and a data inventory mandatory?

Data controllers exceeding the set thresholds are required to register with the Data Controllers' Registry (VERBIS). The scope of the registration obligation depends on criteria such as the number of employees and financial size.

A personal data processing inventory must be prepared before registration. The inventory includes the purposes of processing, categories of data, retention periods, and transfer information.

A retention and destruction policy must be put in writing. Failure to destroy data whose retention period has expired is the deficiency most commonly encountered in audits.

What should be done in the event of a data breach?

Where personal data is unlawfully accessed, the data controller must notify the Board and the affected data subjects as soon as possible. Because the notification period is short, preparation must be made in advance.

The scope of the incident, the categories of data affected, and the measures taken must be recorded. A breach log must be kept.

The technical examination report and the corrective measures taken are considered in the assessment of administrative sanctions. For this reason, documenting the response steps is important.

How can content published about me on the internet be removed?

Under Act No. 5651, an application may be made to the criminal judgeship of peace on the grounds that personal rights have been violated, requesting removal of the content or blocking of access. The decision is rendered promptly.

A direct application may also be made to the content provider or hosting provider. The application must clearly indicate the address of the content and the reason for the violation.

A request for delisting from search results is based on data protection legislation. If the request is rejected, a complaint may be filed with the Board.

How may employee data be processed?

The correct legal basis must be determined for data processed during recruitment, personnel, and performance processes. Formation of the employment contract and legal obligations are commonly used bases.

Proportionality is required in practices such as camera recording, location tracking, and monitoring of corporate email. The employee must have been informed in advance.

Health data is subject to stricter conditions as a special category of personal data. Access to this data must be restricted.

Part 3

Online content, reputation and cybercrime

What can be done in cases of insult and defamation on social media?

If the post is considered to constitute a crime, a complaint may be filed with the public prosecutor's office. A complaint period is set for the offense of insult.

A claim for non-pecuniary damages may also be filed for the same incident. Criminal and civil remedies proceed independently of each other.

To prevent loss of evidence, having the content recorded through a notary or a court-appointed expert is useful. A screenshot alone may be weak evidence.

How is a defence built against allegations of unauthorized system access and data theft?

The log records, device examination, and expert report underlying the allegation are examined in detail. The integrity of the records and their timestamps are at the center of the dispute.

The distinction between authorized and unauthorized access is important. The elements of the offense are assessed differently for data an employee accessed in the course of their duties.

Whether the evidence obtained was collected in a lawful manner is also reviewed. An unlawful search or seizure affects how the evidence is evaluated.

What are the legal obligations of an e-commerce website?

Compliance with consumer legislation is required regarding information provided on distance contracts, the right of withdrawal, and delivery periods. The pre-contractual information form must be provided on a durable medium.

Prior consent must be obtained and registration made with the Message Management System (IYS) for sending commercial electronic messages. Sending without consent results in an administrative fine.

A privacy notice, cookie management, and retention periods must be established for personal data collected through the site. Data sharing with the payment infrastructure must also be documented.

Part 4

E-commerce, software contracts and disputes

What should be considered in software and service agreements?

The scope of delivery, acceptance criteria, maintenance and support conditions, and service level commitments must be clearly stated. An unclear scope turns into a dispute over additional work.

Who will own the intellectual property rights and whether the source code will be transferred must also be set out. If it is not transferred, the scope of the usage licence must be specified.

Data processing roles must be defined in the agreement. Where the service provider acts as a data processor, additional security obligations apply.

What is the sanction for non-compliance with data protection rules?

Violation of obligations such as the duty to inform, data security, registration with the registry, and failure to comply with Board decisions is subject to an administrative fine. The fines are updated each year.

An action for annulment may be filed in the administrative courts against a Board decision. The period for filing the action must be calculated from the service of the decision.

In addition to the administrative sanction, a claim for compensation by affected persons may also arise. For this reason, documenting compliance work provides protection on both fronts.

What are the rights of a person whose personal data is processed?

Under Article 11 of the Personal Data Protection Act No. 6698, everyone has the right to apply to the data controller to learn whether their personal data is being processed, to request information about it if it is, and to learn the purpose of the processing and whether the data is used in accordance with that purpose.

The same article also lists the rights to know the third parties to whom the data is transferred, whether within Turkey or abroad, to request correction of incomplete or inaccurate data, and to request its deletion or destruction under the conditions set out in the Act.

The Act also provides the right to object to a result that is unfavorable to the person arising from analysis carried out solely through automated systems, and to request compensation for damage arising from unlawful processing.

Frequently Asked Questions

Common questions on IT Law and Data Protection

Is registration with VERBİS mandatory?

Under Article 16 of the Personal Data Protection Law No. 6698 (KVKK), data controllers must register with the Data Controllers Registry Information System (VERBİS) before starting to process data. The Personal Data Protection Board has exempted certain data controllers based on criteria such as annual employee numbers and total annual balance sheet thresholds; these thresholds are set by Board decisions and may be updated. The exemption is more limited for those whose main activity is processing special categories of personal data.

How quickly must a personal data breach be notified?

Under Article 12/5 KVKK, if processed personal data is obtained by others through unlawful means, the data controller must notify the data subject and the Board as soon as possible. Under the Personal Data Protection Board’s Decision No. 2019/10, notification to the Board must be made without delay and no later than 72 hours after the data controller becomes aware of the breach.

What can I do if I believe my personal data has been processed unlawfully?

Under Article 13 KVKK, the data subject must first apply to the data controller, which must conclude the application within 30 days at the latest. Under Article 14 KVKK, if the application is rejected, the response is found insufficient or no response is given in time, a complaint may be filed with the Board within 30 days of learning of the response and in any event within 60 days of the application date.

How can online content be removed or access to it blocked?

A person who believes their personality rights have been violated may apply to the content or hosting provider under Law No. 5651 on the Regulation of Internet Publications, or apply directly to the criminal judgeship of peace. The law also provides special application procedures for certain cases, such as violations of privacy. In practice, it is important to specify the exact URLs of the content in the request.

My social media or email account has been hacked. What should I do?

First, notify the account provider and preserve evidence such as screenshots, links and notification emails. Acts such as unauthorised access to an information system and corruption of data may constitute offences under Articles 243-245 of the Turkish Criminal Code (TCK); a complaint may therefore be filed with the Chief Public Prosecutor’s Office. If bank or payment information is affected, the relevant institution should also be informed immediately.

Answers are for general information; each matter requires individual assessment.

The KCD Approach

The right outcome starts with the right analysis.

Bir dosya bize geldiğinde önce neyle karşı karşıya olduğumuzu çıkarırız. Hangi süreler işliyor, hangi belgeler eksik, karşı taraf hangi adımı atabilir — bunlar bilinmeden strateji kurulmaz.

01 Dosyayı okumak

Sözleşmeleri, yazışmaları ve varsa önceki dosyaları inceleriz. İşleyen zamanaşımı ve hak düşürücü süreleri, eksik belgeleri ve delil durumunu baştan tespit ederiz.

02 Yolu seçmek

Dava, icra takibi, arabuluculuk veya müzakere — hangisinin ne kadar sürdüğünü, ne masraf çıkardığını ve olası sonuçlarını karşılaştırırız. Kararı birlikte veririz.

03 Süreci yürütmek

Duruşma, tebligat ve süre gelişmelerini takip eder, sizi bilgilendiririz. Koşullar değiştiğinde — karşı taraf beklenmedik bir adım attığında ya da içtihat kaydığında — yaklaşımı gözden geçiririz.